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Helium Balloons & Event Hire terms and conditions

We supply helium balloons and event hire items selected by you. We only use professional quality decorating balloons (latex and foil balloons). For your safety we ask that you do not inhale helium gas directly or attempt to syphon it off. Latex balloons will last approx 12-24 hours when filled with helium gas (depending on climate) and foils on average between 6-10 days. Foils can be refilled with helium to extend their float time.

Ordering and payment
By placing an order:

1. You accept our terms and conditions
2. You authorise that payment can be taken for your order.

All orders must be paid for prior to delivery. We accept all major credit cards and for your security we use the DPS credit card system. We accept no responsibility for any order delayed as a result of incorrect payment details being given. At the time of ordering you must provide a correct daytime phone number and email address. Failure to provide this may result in your order not being delivered.

We normally transport balloons because they are bulky
Orders for helium balloons need to be placed and confirmed by 3pm on any working day for same day delivery. We transport balloons as they are bulky and often will not fit into a car.

Hire items
All props, event hire items, lighting equipment and products are the property of Helium Balloons & Event Hire and may not be taken or sold. The prices quoted are for hire unless clearly indicated as 'sale' items.

Rental period
All hire items are only guaranteed for the actual day of the event. We will try to accommodate any special requirements for early delivery, however, we reserve the right to alter delivery and clearing times. We will ensure that this in no way impacts on the actual event. Late returns will be subject to additional daily return charges.

Market conditions may require us to subsititute balloons or event decor. Where time permits we will contact you regarding alternatives. Helium Balloons & Event Hire reserve the right to artistic license on design, and will replace any design or product with that of an equal or higher value than the price quoted.

Set-up times
Please check carefully the confirmed times of delivery, set-up and clearing times as stipulated on your quotation / invoice.

Payment for helium balloons and balloon bouquets
Payment is required at confirmation of order. We accept all major credit cards.

Payment for event decorating and event hire items
A 50% deposit is required for event decorating over the value of $1000. Full payment is required 3 working days prior to the event. If full payment is not received 3 working days before event the order is automatically cancelled and the deposit is non refundable. For event hire items we take a small deposit which is usually 20% to secure these items and full payment is also required 3 working days before event.

Cancellation of helium balloons
Cancellations will be accepted over the phone, by mail or email.
- Cancellation 3 days prior to delivery or pick up, 30% cancellation fee charged.
Allow 5 working days for refund to be sent.

Cancellation for event decorating or event hire items
Cancellations must be received in writing and the following terms apply:
- Cancellation 14 days prior to event, 25% cancellation fee charged.
- Cancellation 7 days prior to event 40% cancellation fee charged.

Allow 5 working days for refund to be sent.

PO Box 163099
Auckland 1443

Refunds and complaints
We will not accept returns (unless as a claim for damaged goods) for unwanted balloons, chocolates, and/or gift or event hire items not used for any reason. Damaged goods need to be returned in original packaging, in new and unused state, within 5 working days of the delivery date to: Partyhire.co.nz, PO Box 163099, Lynfield, Auckland 1443. Failure to follow these guidelines may result in the claim being rejected. In the event of a claim, settlement will be limited to the value of the goods and the return of the postage (if applicable) and will in no way extend to consequential loss, however caused.

PO Box 163099
Auckland 1443

Creative property
All designs and concepts in your proposal have been developed by Helium Balloons & Event Hire and considered to be of a proprietary nature. They remain the property of Helium Balloons & Event Hire. Should you wish to utilise any concepts, ideas in the proposal without retaining our services a creative consultancy fee can be negotiated. The proposal presented remains the property of Helium Balloons & Event Hire.

We love event decorating and balloons and believe every celebration should be one to remember! Let us decorate your party in style.

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