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Frequently asked questions about our party hire service

Q. What can you offer me?
A. We are an event decorating company which specialises in balloon decor, hirage of centrepieces and decorative event items for corporate events, weddings and special ocassions.

Q. Can you set up my centrepieces?
A. Yes. We can also set up any other hire items you have ordered at the same time.

Q. We are theming our wedding. What can you offer us?
A. We specialise in themed centrepieces and prop hire. Just tell us the theme.

Q. When do I need to return my hire items?
A. Hire items are rented on a daily basis. We allow pick up the day before your event and return the day after (unless otherwise agreed). You will be asked to sign a general hire agreement on pick up or delivery.

Q. What if a hire item goes missing or is damaged by us?
A. Any damages or breakages are your responsibility and will be charged at replacement value.

Q. Is there a bond?
A. No. However, we hold your credit card details on file. In the event of lost or damage you will be charged the replacement cost. We will always phone or email you first to discuss before deducting your card.

Q. How do I pay? When do I need to pay?
A. We accept all major credit cards and internet banking instructions are provided on your invoice. We may ask for a small deposit to secure your date and the balance is payable 3 working days before your event. Please read our terms and conditions for more details.

Q. Can I pick up or do you deliver?
A. Either. Whatever suits you. There is a small delivery fee depending on location.

Q. Can I view items before I hire them?
A. Yes. Just phone to make an appointment with one of our event decorators at our showroom.

Wedding Hire Showroom, Auckland

FAQ about balloon decor

Q. How long will my balloons last?
A. Helium balloons will float for approx 12-24 hours depending on climate. Air filled balloons can last for weeks. Foil balloons float for over a week (filled with helium) and can be refilled to extend float time.

Q. How long will my balloon gift item last?
A. We select giant foil balloons for all our balloon bouquets so they willl float for weeks. We use a conditioning agent called Ultra high float on all latex balloons to extend their lifespan.

Q. How soon in advance do I need to book?
A. We can arrange helium balloons at short notice if orderd before 3pm on any given day. However, event decorating balloon decor needs to be booked in advance.

Q. Do you deliver?
A. Yes! There is a small delivery fee which we will let you know at time of booking.

Q. Do you allow pick ups?
A. Yes! However, please bear in mind that balloons are bulky and you will only get a few in a car. We offer a cost effective delivery service Auckland wide.

Q. Do you set up?
A. Yes! Normally, people like us to set up centrepieces and balloon decor. We also offer a pack down and clean up service the following day if required.

Terms of trade
Please view our terms of trade

 

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